We provide water and sewerage services and work hard to be a leading performer in our industry so we can provide you with the best quality water (in Northumbrian Water and Essex & Suffolk Water regions) and an effective sewerage service (in Northumbrian Water region only).

But above all that is our true purpose; our reason for doing what we do. Sustainability is at the core of our purpose. This means protecting and enhancing the environment in everything we do; being the best we can in meeting our customers’ needs and having a positive impact on the communities where we operate.

Our focus is on:

• Delivering reliable and resilient services that are vital to public health.
• Valuing the natural capital and ecosystems we depend on.
• Giving unrivalled customer experiences every time.
• Demonstrating our value and making a wider contribution to society.
• Empowering our people to know their purpose. 

To keep the water flowing, we've got a lot of roles and responsibilities (take a deep breath!):

• scientists
• engineers
• information services
• field services
• customer services
• legal services
• marketing
• HR
• supply chain management
• financial services
• corporate affairs
• and that's just scratching the surface!