Family pressures can sometimes be difficult to manage without emotional support and guidance to help. Many people feel confused by what information is available or struggle to access services close to home.

Our free FamilyLine service tackles these issues in a new and innovative way by using a network of volunteers from across the country to support family members over the age of 18 through telephone calls, email, web chat and text message.

The service aims to:

• provide both immediate and long-term support
• help with practical information and guidance
• provide emotional and listening support
• help with understanding and accessing relevant services and information
• provide regular one-to-one befriending support to service users feeling isolated
• access to short term telephone counselling
• a referral into our many projects across England and Wales, where relevant.

Family members aged 18 years old and over from anywhere in England, Wales and the Isle of Man can get in touch with the service for free via telephone, text message, web chat or email, using the details below.

Opening times:

• Monday to Friday, 9am to 9pm

• Telephone: 0808 802 6666
• Text message: 07537 404 282
• Email: familyline@family-action.org.uk
• Live web chat